Client: Sunset Dentistry
Industry: Healthcare (Private Dental Practice)
Services Provided: Custom Software Development, Data Integration, Organisational Change Management
The Challenge
Sunset Dentistry operates across four dental clinics with a growing patient base and expanding service offerings. However, the group faced significant operational inefficiencies caused by fragmented systems and siloed data across their branches.
Challenges included:
- Lack of real-time visibility across locations
- Manual administrative processes causing delays and errors
- Difficulty in tracking patient history, appointments, and billing across branches
- Low digital adoption among staff who were used to legacy or paper-based workflows
Sunset Dentistry needed a centralised, easy-to-use clinic management system to:
- Unify data and streamline operations across all branches
- Digitally manage patient records, appointments, inventory, and billing
- Ensure staff readiness and adoption of the new platform
The Solution
Necta Technologies partnered with Sunset Dentistry to design, develop, and deploy a bespoke Clinic Management System (CMS) tailored to their unique needs.
- Custom Clinic Management Software
We built a secure, cloud-enabled system that centralises critical operations and data for all four branches.
Core Features:
- Centralised patient record management
- Multi-branch appointment scheduling with role-based access
- Integrated billing and payment tracking
- Inventory management of dental supplies and equipment
- Analytics dashboard for operational insights across all locations
- Data Integration & Infrastructure Setup
- Migrated existing patient and operational data into the new system
- Deployed the solution on a secure, scalable cloud infrastructure
- Ensured data integrity and real-time synchronisation across all branches
- Organisational Change Management
Recognising the importance of adoption, we led a structured change management programme to onboard staff and ensure confident use of the new system.
Training & Support:
- On-site and virtual training sessions tailored by role (admin, dentist, assistant)
- Ongoing support and documentation
- Feedback loops to improve UX and system functionality
The Impact
Unified operations across 4 branches with real-time data access
Reduced administrative overhead by 40% within the first 6 months
Improved patient experience through faster check-ins and accurate record access
High staff adoption rate following structured training and change support
Conclusion
By delivering a purpose-built clinic management system and guiding Sunset Dentistry through digital adoption, Necta Technologies helped transform the operational backbone of their practice.
We don’t just build systems—we enable better care, better coordination, and better outcomes.
